Q1: What is Check-in Hub?

Check-in Hub is a digital visitor guide and local discovery app. It sits right inside partner accommodation properties to connect travellers with local spots to eat, play, shop, and explore during their stay, replacing clunky paper folders and endless web searches with one simple app.

Q2: Who is Check-in Hub designed for?

It is built for holidaymakers, business travellers, families, and visitors who are actively staying in local accommodation and want trusted local recommendations right when they need them.

Q3: How does Check-in Hub reach travellers?

Travellers open the app by scanning an in-room QR code provided by their accommodation partner or downloading it when they arrive, putting your business right in front of ready-to-spend visitors at the exact moment they are deciding where to go.

Q4: What destinations are available through Check-in Hub?

We are currently building our foundational directory for our very first regional rollout spanning from Coolangatta to Burleigh Heads. Following this initial launch, we plan to expand into other key Australian tourism destinations where accommodation providers and local businesses partner with us.

Q5: Does Check-in Hub engage locals as well as tourists?

Yes. Participating businesses across dining, health and beauty, services, retail, and shopping actively invite all of their customers—whether they are locals or tourists—to download the app at the point of sale. This engages local residents and helps every participating business become part of an interconnected local loyalty ecosystem.

BUSINESS ADVERTISING & PARTNERSHIP:

Q6: Can businesses advertise on Check-in Hub?

Yes. Local businesses can partner with us to market straight to in-destination travellers looking for food, activities, retail, and services.

CHECK-IN HUB — B2B KNOWLEDGE BASE:

Q7: What types of businesses can participate?

Restaurants, cafes, bars, tour operators, retail shops, transport providers, wellness centres, and event organisers are all welcome.

Q8: How do restaurants and food venues benefit?

You can show off your menu, highlight your best dishes, reach guests looking for breakfast or dinner nearby, and offer special dining perks straight to hotel rooms.

Q9: How do tour and attraction operators benefit?

You can show off your experiences, share what you offer, and drive direct bookings from tourists looking for local adventures.

Q10: How do retail stores and boutiques benefit?

You can drive tourist foot traffic right to your front door by offering special in-store perks just for app users.

Q11: Can service and transport providers participate?

Yes. Car hire companies, private drivers, tour transport, and wellness spots can list their services to catch visiting tourists.

Q12: Can event organisers promote local events?

Yes. You can list upcoming shows, festivals, and local markets to draw in visiting crowds.

Q13: Can businesses offer discounts and rewards?

Yes. Giving app users an exclusive perk or discount is one of the best ways to get people through your door and track your results.

Q14: How do businesses target tourists?

We focus strictly on travellers who are actually staying in local accommodation, cutting through the noise of the open internet to reach real customers who are in town right now.

Q15: Can businesses feature products or services?

Yes. Your listing can include photos, descriptions, opening hours, and direct buttons for people to call or visit your website.

Q16: What partnership packages are available?

We offer standard listings, featured spots, and top-tier sponsorships depending on what suits your business best. All packages support full menus, photo galleries, operating hours, direct contact buttons, and interactive maps so guests can easily find and view your offerings.

Q17: Can businesses receive direct customer enquiries?

Yes. Your listing includes direct click-to-call buttons, website links, booking systems, and email forms so you can catch leads instantly.

Q18: Can businesses upload and manage their own media?

Yes. You can upload clear photos of your venue, food, or products to make your listing look great.

Q19: Can businesses showcase customer reviews?

Depending on your package, we can include customer feedback and ratings on your profile.

Q20: Can businesses promote seasonal or temporary offers?

Yes. You can launch special deals for holiday periods, quiet months, or one-off local events.

Q21: How do businesses measure campaign performance?

Our dashboard tracks views, offer redemptions, and clicks so you can easily see how your advertising is working for you.

Q22: How long does onboarding take?

Getting your listing up and running usually takes 24 to 48 hours once your application is approved.

Q23: How do I become a partner?

Just fill out the sign-up form on our website to start the process and have a local team member get in touch.

OFFERS & REWARDS FRAMEWORK:

Q24: Does Check-in Hub support promotional discounts?

Yes. Partner businesses can share special discounts, percentage savings, package upgrades, or free extras that are only available to app users.

Q25: Are offers exclusive to Check-in Hub users?

Many of our promos are closed-loop deals created just for our app guests, meaning they aren’t floating around on public search engines for bargain hunters.

Q26: Can businesses create and update their own offers?

Yes. You get your own dashboard to create, update, or change your special offers whenever you like.

Q27: How do guests redeem offers?

Guests just open the active voucher on their phone and show it to your staff before they pay.

Q28: Can businesses control offer conditions?

Yes. You set your own rules—like blackout dates, minimum spend, or specific times your offer applies.

ACCOMMODATION PARTNER ECOSYSTEM:

Q29: What is an accommodation partner?

Hotels, resorts, apartment complexes, motels, holiday parks, and short-term rental properties that use Check-in Hub to help look after their guests.

Q30: How do accommodation partners connect with local businesses?

Properties can choose and highlight their favourite local businesses to recommend directly to the people staying in their rooms.

Q31: Do accommodation providers promote local businesses?

Yes. That is the heart of what we do—bridging the gap between hotel rooms and local street-level businesses.

MANAGEMENT, SUPPORT & TECHNICAL OPERATIONS:

Q32: Can businesses manage their own listings?

Yes. You get an easy admin dashboard to update your hours, details, photos, and offers whenever you want.

Q33: Is onboarding and technical support available?

Yes. We help you set everything up, get your images looking right, and provide ongoing support whenever you need a hand.

Q34: How often can businesses update their content?

You can change your info instantly in real time—handy if your opening hours change or you launch a new seasonal menu.

Q35: How do business partners contact support?

You can reach out straight to your account manager or drop us a line via our website support page.

ADVERTISER OBJECTIONS & COMMON QUESTIONS:

Q36: Will you be getting more accommodation on board?

Yes. We are constantly signing up new hotels, resorts, motels, and holiday parks. As our network grows across the region, your business gets put in front of even more incoming guests.

Q37: What happens to my advertising cost when Check-in Hub rolls out across the entire Gold Coast?

Your ongoing price stays protected as we grow. When we finish our full Gold Coast rollout, your rate for the next billing period will only go up by a capped, predictable 50%. That means you get access to a much bigger regional audience without getting hit by massive price jumps.

Q38: Why should I commit or pay prior to the app being fully live in the app stores?

Building a secure app that meets Apple and Google’s strict rules takes a lot of upfront work in coding and design, which we have already paid for and completed. Right now, we are in the crucial stage of building out our local business directory before we push the app live to our accommodation partners. Getting in now locks your spot in from day one of the official launch, rather than trying to squeeze in after the doors are already open.

Q39: Why should I pay now given that spaces are limited?

On top of securing your spot before launch, we strictly limit how many businesses we let into each category so you do not have to fight local competitors for attention. Because space is capped, early spots are filled on a first-come, first-served basis.

Q40: Why would visitors use Check-in Hub instead of just searching on Google or asking an AI assistant?

Our high-visibility messaging across property foyers, in-room displays, digital folders, and guest smart TVs lets every traveller know that Check-in Hub is the best available resource built specifically for them. It gives them everything they need—special deals, exclusive perks, and local tips on where to go and what to do—all in one easy app.

While travellers often default to Google or AI out of habit because there hasn’t been a dedicated local alternative, those tools fall short for a few big reasons:

A real tourist guide, not just paid ads: Google local search is crowded with paid ads and big chains that outspend everyone else, while AI can be out of date. Check-in Hub is a proper tourist info service first and foremost, giving visitors honest details on free local spots like scenic walks and public parks alongside everything else.

Exclusive rewards and perks: Google and AI can give you information, but they cannot give you an exclusive discount or a free drink voucher. Check-in Hub pairs helpful local tips with real, app-only savings that give people a strong reason to visit your business.

Built for ease instead of endless searching: When people use Google, they have to do all the hard work themselves by opening endless tabs and scrolling through noise. Check-in Hub is purpose-built to make travel effortless using our simple motto: Find, Save, Relax.

Trusted by the accommodation provider: Because our app is promoted right inside the room where guests are staying, they know it is a trusted local tool built specifically for their trip, free from the commercial clutter of open web search.