Terms and Conditions

1. What This Is

1. These Terms cover your advertising listing or category sponsorship on Check-In Hub.
2. By checking “I accept” on our website before registering/paying, or by paying an invoice referencing these Terms, you’re locked in.

2. Pricing & Payment

1. Standard Ad: $400 + GST per 90-day block.
2. Category Sponsorship: $500 + GST per 90-day block (or as negotiated).
3. Payment: Pay upfront online or via EFT/PayID on invoice. Your ad goes live once the app is launched in Spring 2026.

3. Canceling Early

1. Each block runs for 90 days.
2. No Early Exit Refunds: If you pull your ad mid-way just because you changed your mind, there are no refunds or credits. Your ad stays up for the rest of that paid 90 days.

4. Honoring Your Offers

1. You’re responsible for delivering the deal or reward you advertised.
2. Stock/Capacity: Keep reasonable stock on hand (“subject to availability” is fine), but don’t arbitrarily refuse valid app redemptions.
3. Not Our Fault: We’re just the tech connecting guests to you. We aren’t liable for what happens at your counter/venue, and you cover us if someone sues or complains about your offer fulfillment.

5. Shared Reputation & Three-Strike Quality Policy

1. Shared Reputation: Check-In Hub sends guests your way via our trusted local accommodation partners. Bad customer service hurts their reputation and ours.
2. The Standard: You agree to treat referred guests well and deliver the product or service you advertised.
3. Three-Strike Rule: If we get verified, genuine negative feedback about customer treatment, substandard service, or poor product delivery:

   Strike 1: We send you a written heads-up and ask what happened.

   Strike 2: Second verified complaint within the same 90 days puts you on 14-day service probation.

   Strike 3: Third verified complaint (or failing probation) means your listing gets pulled.

4. Fair Exit on Quality Termination: If we pull your ad under this three-strike rule, we’ll refund you pro-rata for the unused days left in your 90-day block. (Unlike walking away voluntarily or breaking consumer law, where no refunds apply).

6. Serious Breaches, Compliance & Law

1. Instant Pull (No Refund): We can pull your ad immediately with no refund if you commit fraud, run scams, or trash consumer trust / Australian Consumer Law (ACL).
2. You’re Compliant: You warrant that you hold all required local/state permits and licenses (including RSA if serving alcohol).
3. Law: Governed by the laws of Queensland, Australia.

7. Website Use & Eligibility

1. These Terms apply to all visitors and users of the Check In Hub website. By accessing the site, you agree to these Terms.
2. You must be at least 18 years of age to use this website.

8. Intellectual Property

1. All text, graphics, logos, and software on this website are the property of Check In Hub or our licensors and are protected by Australian copyright and trademark laws.
2. You may view and download content for personal, non-commercial use only. Reproducing, republishing, or distributing content for commercial purposes without prior written consent is strictly prohibited.

9. Prohibited Use

1. You must not use the website in any way that causes disruption, damage, or downtime to the platform.
2. You must not transmit unlawful, harmful, defamatory, or infringing material, or attempt to extract or scrape site data without permission.

10. Account & Registration

1. You must provide accurate, current information when registering and keep your account details up to date.
2. We reserve the right to suspend or cancel your registration immediately if you breach these Terms. You may cancel your account at any time by contacting us in writing.

11. Third-Party Links

1. This website may contain links to external sites not operated by Check In Hub. We are not responsible for the content, privacy practices, or accuracy of third-party websites.

12. Privacy Policy

Your use of the website is also governed by our Privacy Policy, which outlines how we collect, handle, and protect your personal data.

13. Service Availability & Disclaimers

1. The website and online services are provided on an “as is” and “as available” basis without warranties of any kind. We do not guarantee uninterrupted or error-free service.
2. While we maintain standard security safeguards, you are responsible for maintaining your own device security and virus protection.

14. Limitation of Liability

1. To the maximum extent permitted under Australian Consumer Law, Check In Hub is not liable for indirect, consequential, or economic losses, including loss of profits, revenue, or business data.
2. Nothing in these Terms excludes or limits liability for statutory guarantees, fraud, gross negligence, or personal injury that cannot be excluded under Australian law.

15. General Terms

1. We may update these Terms periodically. Continued use of the website following any changes constitutes acceptance of the revised Terms.
2. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
3. These Terms are governed by and construed in accordance with the laws of Queensland, Australia. Any disputes are subject to the exclusive jurisdiction of the Queensland courts.

16. App Launch Date

1. Check-In Hub App will launch Spring 2026

17. Contact Details

1. Entity: Check-In Hub Unit Trust (ABN: 13 296 895 566)
2. Address: 13/50 Cavill Ave, Surfers Paradise QLD 4217
3. Email: info@checkinhub.com.au

18. Vendor Agreement Form