Check-In Hub Privacy Policy

Last Updated: October 2026

This Privacy Policy applies to your use of the Check-in Hub mobile application (iOS and Android) and website at https://checkinhub.com.au (collectively, the “Services”), owned and operated by The Trustee for Check-in Hub Unit Trust (ABN 13 296 895 566), trading as Check-in Hub (“Check-in Hub”, “we”, “us”, or “our”).

We take your privacy seriously and handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable mobile application store rules (including Apple App Store Review Guideline 5.1).

1. Information We Collect

We collect information necessary to deliver and enhance our travel companion platform:

A. Information You Provide Directly

  • Account Information: Name, email address, mobile phone number, and account login credentials (password or third-party authentication tokens).

  • User Profile & Preferences: Travel interests, saved destinations, and preferred local services or amenities.

  • Customer Support: Inquiries, feedback, and correspondence sent to our support channels.

B. App Permissions & Device Data (Apple iOS & Android)

  • Location Data: With your explicit permission, we collect precise or approximate geolocation information while the app is in use to present nearby attractions, local services, and partner accommodation perks. Location access can be toggled on or off at any time via your device settings (Settings > Check-in Hub > Location).

  • Push Notifications: With your consent, we send notifications regarding account activity, local travel guides, and exclusive partner perks. Push permissions can be managed at any time via your device settings.

C. Automatically Collected Technical Data

  • Device & Usage Details: Device model, operating system version, unique device identifiers, network carrier, crash reports, and app performance logs.

  • Platform Analytics: Features accessed, view duration, search queries, and interactions within the app and website.

  • Cookies (Website Only): Session management and basic site analytics.

2. How We Use Personal Information

We process personal information for the following purposes:

  • Operating the Service: Managing user accounts, enabling features, and connecting users with local attractions and accommodation rewards.

  • Contextual & Location Services: Delivering real-time, relevant local guides and partner offers tailored to your current area.

  • Communications: Sending essential operational updates, verification messages, and opted-in promotional news.

  • Platform Improvement & Security: Troubleshooting app errors, monitoring security, preventing fraud, and optimizing app speed and stability.

  • Compliance: Adhering to our legal obligations under Australian law.

3. Disclosure of Personal Information

We do not sell or rent personal information. We may disclose data to:

  • Service Providers: Cloud storage, database infrastructure, analytics, customer support, and notification delivery partners bound by confidentiality and privacy standards.

  • Accommodation & Venue Partners: Exclusively when you elect to redeem a specific partner offer or discount, strictly to validate your eligibility and redemption.

  • Legal & Regulatory Authorities: When required or authorized by Australian law, court order, or official regulatory process.

  • Business Transfers: In the event of a merger, acquisition, or restructuring of our trust assets, where records are transferred under terms consistent with this policy.

4. Cross-Border Disclosures

Our primary operations are located in Queensland, Australia. Where third-party cloud infrastructure or software services reside outside Australia (such as in the United States), we take reasonable steps pursuant to APP 8.1 to ensure that overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles.

5. Account Deletion & Data Retention

In compliance with Apple App Store guidelines and Australian privacy standards, you maintain complete control over your account and personal records.

In-App Account Deletion

You may delete your account and personal data directly from within the app:

  1.  Open the Check-in Hub app. 
  2. Go to Account Settings (or Profile).
  3. Select Delete Account. 
  4. Confirm deletion.

Alternative Request Method

You can also request permanent deletion of your account and personal records by emailing admin@checkinhub.com.au with the subject line “Account Deletion Request”.

Upon deletion: 

  • Your profile, authentication credentials, saved preferences, and account history are permanently removed from active databases.

  • Residual data in backups is purged according to standard archive retention cycles or retained only where strictly mandated by Australian statutory, tax, or legal compliance obligations.

6. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect personal information from misuse, loss, interference, unauthorized access, modification, or disclosure. Safeguards include encrypted data transmission (SSL/TLS), credential hashing, restricted access controls, and secure cloud environments.

7. Your Rights Under Australian Privacy Law

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information held about you.

  • Request Correction of inaccurate, incomplete, or out-of-date information.

  • Opt-Out / Withdraw Consent regarding marketing messages or optional app permissions (location, notifications) via your device settings or direct request.

To submit an access or correction request, please contact our Privacy Officer. We will verify your identity before releasing or updating records and respond within a reasonable period (ordinarily within 30 days).

8. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us in writing. We will investigate the issue promptly and provide a written response.

If you are dissatisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au

  • Phone: 1300 363 992

  • Postal Address: GPO Box 5218, Sydney NSW 2001

9. Third-Party Links

The Services contain links to external sites, local operators, and booking providers. We are not responsible for the privacy practices, policies, or content of external third parties.

10. Contact Us

For any privacy-related questions, access requests, or account deletion inquiries:

  • Entity: The Trustee for Check-in Hub Unit Trust (ABN 13 296 895 566), trading as Check-in Hub

  • Attention: Privacy Officer

  • Address: 157 Old Logan Village Rd Waterford QLD 4133

  • Email: admin@checkinhub.com.au

  • Website: https://checkinhub.com.au